This Client Agreement (“Agreement”) is entered into by and between Avner Brokers Limited, trading as AvnerFX (“AvnerFX”, “Company”, “we”, “us”, or “our”), a company registered and operating under the laws of England and Wales, and the individual or entity (“Client”, “you”, or “your”) who applies to open a trading account with AvnerFX.
By completing the account registration process, you agree to be bound by the terms and conditions set forth in this Agreement.
2. Scope of Services
AvnerFX provides online trading services in:
Forex (Spot and CFDs)
Commodities, Indices, and Equities (CFDs)
Cryptocurrencies
Binary Options
Copy Trading and Managed Accounts
AvnerFX acts as a counterparty to transactions and may operate as a market maker or pass orders to third-party liquidity providers.
3. Client Acknowledgments
The Client acknowledges and agrees that:
Trading leveraged products involves substantial risk and is not suitable for all investors.
You are solely responsible for your trading decisions.
You have read and understood the Risk Disclosure Statement, Privacy Policy, and Terms & Conditions.
4. Account Opening & Verification
To open an account, you must provide accurate and complete information and verify your identity in compliance with our KYC/AML policies. We reserve the right to refuse or terminate an account without obligation to disclose reasons.
5. Deposits and Withdrawals
Deposits may be made via bank transfer, credit/debit cards, e-wallets, or crypto.
Withdrawals will be processed using the same method used for deposit (where possible).
Withdrawal requests are processed within 1–5 business days, subject to compliance verification.
We may charge transaction fees and have withdrawal limits or thresholds depending on the payment provider.
6. Refund Policy
6.1 General Policy
All transactions with AvnerFX are considered final. Due to the nature of online trading and the real-time market environment, refunds are not typically issued once a trade has been executed or a deposit has been credited to a live account.
6.2 Eligible Refund Scenarios
Refunds may be considered under the following conditions:
The client’s account has not been activated or used for trading.
A duplicate deposit was made by mistake.
The client is subject to technical issues that prevent access or execution and is not at fault.
As required by applicable financial laws and consumer protection regulations.
6.3 Ineligible Refund Scenarios
No refund will be granted if:
The client has actively traded or opened/closed any positions.
The losses occurred due to market movement or misuse of leverage.
The refund request arises from client remorse or misunderstanding of trading risks.
6.4 Procedure for Refunds
To request a refund, the Client must:
Submit a written request to [email protected] within 14 calendar days of the disputed transaction.
Include relevant transaction IDs, dates, and detailed reasons.
Approved refunds will be credited to the original payment method.
7. Copy Trading and Managed Accounts
Participation in copy trading or managed account services is entirely at your own discretion.
AvnerFX does not guarantee profits or performance of any signal provider or trading strategy.
You may stop or pause copy trading at any time.
8. Client Representations
By entering this Agreement, the Client represents and warrants that:
You are at least 18 years old (or legal age in your country).
You are legally permitted to trade online financial products.
You will not use the account for unlawful, fraudulent, or abusive activities.
9. Amendments
AvnerFX may amend this Agreement at any time by posting the updated version on the website. Continued use of the Services after such changes constitutes acceptance of the revised Agreement.
10. Termination
This Agreement may be terminated:
By either party with written notice.
Immediately by AvnerFX for breach, fraud, or regulatory non-compliance.
Upon termination, any outstanding balance due will be settled, and relevant records will be maintained per legal requirements.
11. Dispute Resolution
If a dispute arises, the Client should first contact our support team. If unresolved, the matter will be escalated to our compliance team.
In the event of a legal dispute, the matter will be governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of the courts of London, England.
